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FahrPlaner App FAQ

I have a question about the mobile applications!

We have compiled the most important and common questions about the FahrPlaner App for you.

General

Our app is available for devices with Android and iOS operating systems. The relevant links for downloads and app information is similarly in the info box on the left. Alternatively, you can also use our mobile timetable information, available at m.en.vbn.de.

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For Android operating systems, we can, upon request, send you our app’s latest installation file. Please contact app [at]vbn .de.

Please note that problems and/or functional restrictions may arise, e.g. with Google Maps, signatures or push notifications, if you don’t have a Google account. We unfortunately cannot offer support in such cases.

We are currently unable to offer installation files for other operating system; these are available at the respective stores.

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We do not currently offer a special app for Amazon Fire or Blackberry devices. You can, however, request our app’s installation file for Android, and install this on your device. Please contact app [at]vbn .de. Please note that functional restrictions may arise during use. We unfortunately cannot offer support in such cases. Alternatively, you can also use our mobile timetable information, available at m.en.vbn.de.

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Privacy

The app needs access to your contacts so that it can include an address from your contact list into the connection search as a starting point or destination. After you have installed the app, you can choose whether to permit this usage and function or not.

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The network communication authorisation is needed to connect to the Internet (wifi/mobile network) in order to retrieve timetable and real-time data.

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The authorisation to "Take pictures and videos" (camera) is needed to personalize icons with own / captured photos used for "My addresses". Such favourites are then available in all app sections and can easily be used for connection searches. Additionally this authorization is used for you to be able to add own photos to send via feedback form in the app. This way you can explain your feedback to us more easily.

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The app shows you nearby stops and transport options based on your location.

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For devices running Android lower than 6.0 the displayed authorizations must be accepted for the app to be installed. On devices running newer Android as well as iOS operationg systems you are able to grant permissions only when you want to use the related feature. Alternatively, our mobile information is available at m.en.vbn.de.

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Timetable information

The real-time information is generally only a projection; discrepancies cannot always be avoided. The timetable information can also only show data provided to us by the transport companies. If you notice incorrect information, please let us know. We will endeavour to correct this immediately. To do this, we require precise information on the affected service (line, direction, starting point, departure time), as well as your request time and type (e.g. connection search, departure board or push notification). Please contact app [at]vbn .de.

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We’re working on incorporating existing real-time data systems into our systems, and equipping other transport companies with it to enable them to provide real-time data too. We still need a bit more time before comprehensive coverage is available.

Real-time information is currently available for the following transport companies:

  • AllerBus (Verdener Verkehrsgesellschaft mbH)
  • Autokraft
  • BREMERHAVEN BUS (Bremerhavener Versorgungs- und Verkehrsgesellschaft mbH)
  • Bruns Reisen
  • BSAG (Bremer Straßenbahn AG)
  • cantus
  • DB (Deutsche Bahn AG)
  • Delbus Delmenhorst
  • DHE (Delmenhorst-Harpstedter Eisenbahn GmbH)
  • eurobahn
  • evb (Eisenbahnen und Verkehrsbetriebe Elbe-Weser GmbH)
  • erixx
  • Gebken & Gerdes
  • Gerdes Reisen
  • Hamburger Hochbahn
  • Hanekamp Busreisen
  • metronom
  • Nordbahn
  • NordWestBahn
  • rebus Regionalbus Rostock
  • regiobus
  • Regionalbus Braunschweig
  • Reisedienst von Rahden
  • Rostocker Straßenbahn AG
  • start (Regionalverkehre Start Deutschland GmbH)
  • ÜSTRA
  • VBW (Verkehrsbetriebe Wesermarsch GmbH)
  • VGH (Verkehrsbetriebe Grafschaft Hoya GmbH)
  • VWG Oldenburg (Verkehr und Wasser GmbH)
  • Weser-Ems-Bus
  • WestfalenBahn
  • VDN (Verkehrsbetriebe Diepholz Nord)
  • VOL (Verkehrsbetriebe Oldenburg Land)

Functions

The subscription is only valid until the timetable change, after which a new subscription is required. Timetable changes occur at least once a year (mid-December), or more frequently for some companies (e.g. BSAG). You’ll find more details in your subscription’s repeat settings.

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In order to access your selected connection results without internet connection you can save it on your device. Select your connection from the results and click "Save" in connection details. Your saved offline connections can be found in the menu under "My trips".

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Widgets on Android devices (favourites for your device’s homepage) enable faster access to stops nearby as well as your favourite stations. You can add widgets to your homepage using your device’s functions. You can change the size of the widget on your homepage at any time. The widget shows you departures with up-to-date real-time information.

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